The TownHouse Mykonos is committed to protecting the privacy of our guests and visitors to our website. The following outline our privacy and data protection policy. We are The TownHouse Mykonos and our registered office is at Manto Square Mykonos Town, 84600 Mykonos Island Greece.

For the purposes of the Data Protection Act 1998 (the “Act”), we are the data controller.

Any websites you access via our website may have different privacy policies and are not subject to this privacy policy. We recommend that you read the privacy statement of each such website to find out how they protect your personal information.

Collection and use of personal information
We may collect and process the following information about you:
• personal information about you which we ask you for (e.g. your name, address, and email address) when you make a booking from our website or over the telephone, when you register to receive a newsletter or when you use our website generally;
• your financial details in order to process your reservation and obtain payment;
• details of transactions you carry out through our website or the website of our service providers, and details of the fulfilment of your orders;
• personal information in any surveys which you complete for us;
• details of your use of our website.

We may use this information to:
• reserve rooms and/or other services for you;
• confirm your reservation and obtain payment;
• pre-complete forms and other details on our website or our service provider’s or agent’s website to make your next visit to the website easier (eg when amending or cancelling a booking);
• provide any service offered by us which you choose to use;
• personalise the content and advertising you will see on our website based on your personal characteristics or preferences;
• notify you of our promotions, relevant new products and services;
• notify you of promotions from members of our group which may be of interest to you (if you opt in to receiving such information);
• send you newsletters (if you have registered to receive a newsletter);
• personalise your access to our website or our service provider or agent’s website (where you have registered on that website);
• ensure, as far as is practical, that the websites are compatible with the browsers and operating systems used by most of our visitors;
• contact you from time to time to ask for your opinion and suggestions on the services we are offering.

We may also use the information for in-house research to improve our understanding of customer needs in developing our services, build marketing profiles, aid strategic development, and manage our relationship with advertisers. The results of all such research and analysis will be presented as anonymous or aggregated information and will not reveal any personal facts about individual guests or users.

When you visit our website or the website of our service provider or agent, we or they may also collect web site usage information and information about your computer and internet connection, including your computer’s IP address, the type and version of browser and operating system you use, your internet domain and, if you arrived at that website via a link from another website, the URL of the linking page.

Disclosure of personal information
We will ensure that any disclosure is permitted by the Act. We may disclose your personal information to third parties where necessary to process your reservation or to contact you for the purposes described in this policy. However, we will at all times be responsible for the use of your personal information.
Our booking engine is provided by a service provider who may collect and/or process your personal information on our behalf. We will ensure that the service provider collects and/or processes your personal information in strict compliance with this policy.

We may disclose your personal information to our service provider for marketing purposes provided you agree to this.

We will also disclose your information if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms of use, or to protect the rights, property, or safety of the hotel, our guests, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We will not disclose your personal information except as set out above.

Your Rights
You have the right to ask us not to process your personal information for marketing purposes. We will usually inform you (before collecting your information) if we intend to use your information for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your information. You can also exercise the right at any time by contacting us at reception@mykonostownhousehotel.com.

Access to Information
The Act gives you the right to gain access to personal information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

User Choices
By filling in your personal details on our registration forms (or those of our service provider or agent), you agree that we may use the information as set out in this policy, and as explained on the registration pages.

Cookies
A cookie is a small file which is placed on the user’s hard drive during a visit. This file allows the user to move quickly and easily around our website. It is used to identify returning users and to identify subscribers and registrants (a registrant – and subscriber – will have the cookie linked to their e-mail address as a way of identifying them). This means that if you are a registrant or subscriber, you will not have to login each time you visit. We also use a cookie to track a user’s sessions. We use this information to find out what site features are most popular so that we can develop in the light of our analysis of people’s usage. We also use cookies and the information we collect to show you relevant content and advertising.

You can delete cookies from your hard drive at any time. Bear in mind, though, that if you delete these cookies, any settings such as your stored username and password will have to be reset when you log in again.

We use Google Analytics and other Google services that place cookies on a browser across the website. These cookies help us increase the website’s effectiveness for our visitors. These cookies are set and read by Google. We use data from Google Analytics Demographics, Interest Reporting and 3rd party audience data to help us understand how people find and use our site. To opt out of Google tracking, please visit this page https://www.google.com/policies/technologies/ads/.

 

E-mails
We use reputable third party systems to deliver the e-mails you will receive from our website if you subscribe to our e-mail newsletters or have chosen to receive information about products and offers. These third party systems use unique identifiers and invisible images (often called “pixel tags” or “clear GIFs”) to perform message open sensing, message format sensing, and click-through sensing on our behalf in order to bring you more relevant information.

Security Policy
We have put reasonable technical and organisational measures in place to ensure that users’ personal information is not misused, accidentally destroyed, lost or altered. However the internet is an open system and we cannot guarantee that unauthorised third parties will never be able to defeat these measures or use your personal information for improper purposes.

Transfer of Personal Data Overseas
Given that the Internet is a global environment, using the Internet to collect and process personal information necessarily involves the transmission of information on an international basis. Therefore, by browsing our websites and communicating electronically with us, you acknowledge and agree to our processing of personal information in this way. Where your personal information is transferred outside the European Economic Area for processing, we will ensure that the transfer is compliant with the Act.

Changes to this statement
We may make changes to our privacy policy from time to time. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances we will share it with third parties.